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Gulfstream Warranty - Service

Gulfstream warrants to the original purchaser that the new pedicure spa will be free from defect during the Standard Warranty Period (listed below). The shipping date and the uniquely-coded Serial Number on the back of each spa chair will justify the start of the warranty period for the product. The warranty is null and void if the pedicure spa is taken from its initial place of installation, or it is not installed in accordance with federal, state or local codes and ordinances. Also, this warranty does not apply if the pedicure spa has been subject to misapplication, improper installation or maintenance, negligence, improper cleaning or other circumstances beyond Gulfstream’s control.

WARRANTY

1. Limited Three Year warranty on Spa Shell
2. Limited One Year warranty on the Whirlpool Pump
3. Limited One Year warranty on the Clean jet
4. Limited One Year Parts-Only warranty which covers the Hydraulic System, Discharge Pump, Massage System and All Electrical Components.
5. Gulfstream will pay shipping charges on all replacement parts during the
   first 90 Days of the stated Warranty Period.

EXCLUSION

1. Damage to pump parts and/or motor parts due to obstruction in plumbing lines, etc.
2. Staining, fading or discoloration of plastic surfaces due to exposure and/or the use of harmful cleaning agents or chemicals.
3. Staining, fading or discoloration caused by improper or poor water additives not related to the maintenance of proper water are not covered by this warranty.
4. Staining, fading or discoloration of the seat, armrests or footrest.

SERVICE

1. The Dealer shall forward all warranty-related matters to our Customer Service Department
2. Serial Numbers and Original Invoice must accompany all warranty claims
3. Customers are responsible for shipping defective parts back to Gulfstream
4. All parts are to be shipped by UPS Ground Service average 2-5 days
5. All defective parts must be shipped back to Gulfstream within 30 days of receiving the new replacement parts or warranty will be void
6. Any warranty claim that cannot be determined over the phone, the customer must send photos and original invoice directly to Gulfstream before any repairs can be performed.
7. Any service performed on the product without Gulfstreams authorisation will also void the Warranty
8. Each service call from the customer will be assigned a Claim Number. The claim Number will stay open until the problem is resolved.